Emergency Assistance: 07 4774 0144

Emergency Relief

Organisation Name:

Upper Ross ERF Food Collective

Phone Number: 0428 657 229

MUST SMS between 9am and 11am Monday & Wednesday

Must be a fulltime resident of the Upper Ross. Limited assistance with food parcels and vouchers available.

SMS with your name, address, phone number and number of children/adults in the household.

If you are eligible and vouchers are available, you will be allocated an appointment time to attend the centre to collect your food parcel/voucher.

Organisation Name:

ADRA (Adventist Development & Relief Agency Aust)

Phone Number: 0401 945 937

FRIDAY MORNINGS @ 7:00am – 8:30am

Community Pantry – basic pantry items ONLY.  Please follow instructions once at the address.

Seventh Day Adventist Church – 127 Francis St, West End.

Organisation Name:

St Vincent De Paul Society

Phone Number: 1800 846 643 (HELPLINE)

Emergency Relief/Assistance.

Call the “HELPLINE” for assistance between 9am-12.30pm Monday-Friday.

Organisation Name:

Althea Projects Wee Care

Phone Number:

4772 4499

MUST CALL – Phone Appointment Only – unable to deliver

Mon-Fri 9am-11am

Emergency 24-hour accommodation, relief care and emergency day care for children from birth to 11 years. They operate on a case by case basis and clients must have children in their care.

Organisation Name:

Althea Project

Phone Number:

4772 2339  Althea’s Community Hub


Limited assistance with food parcels and vouchers available – case by case basis.

Please call first between 8.30-4pm Monday-Friday, except Tues closes 2pm.

46-48 Morehead St, South Townsville.

Organisation Name:

Calvary Christian Church

Food Parcels available.  Care Line Available.

Please see Reception for contact.

Organisation Name:

NOTCH (Northern Townsville Community Hub)

Phone Number: 4751 6511


Food Parcels available.

Please call first between 9am-3.30pm Monday-Friday.

52 Palm Drive, Deeragun.

Organisation Name:

The Salvation Army Financial Assistance

Phone Number: 07 3001 6288

Program helps families and single people in need of food and fuel, clothing, household items and furniture, as well as counselling.

Assessment Line operates from 9am-4pm

Collection at Connect Sites

Condon – MON &  TUES 9.30am-12pm

Aitkenvale – WED & THUR 10am-12pm

(NB – the quietest time to call this number after 12 noon)

Organisation Name:

The Women’s Centre

Phone Number: 4775 7555

Women and children Service only – 50 Patrick St, Aitkenvale

Access to computer, internet, telephones and support.

Organisation Name:

North Reach Baptist Church

Phone Number: 4723 2371

Food Boxes – Thursday mornings from 9.30am to 11.00am

38 Canterbury Rd. Kirwan

No Appointment needed

Organisation Name:

Disaster Recovery Team

Phone Number: 4433 8378

Provides support services to those either directly impacted by the floods (e.g. people flooded, displaced or traumatised by the event), as well as people indirectly affected (e.g. those who have or continue to, help and support others affected, small business owners, volunteers, educators).

Can also email – TSV-MH-Disaster-Recovery@health.qld.gov.au

Organisation Name:


Phone Number: 4772 2686 / 4772 1450


MUST CALL – Phone Appointment Only

Assists with housing & support services for families with children who are either homeless or in a housing crisis.

Please find for an appointment and they will get back to you as soon as possible.

Monday-Friday 9.00am-4.30pm

Organisation Name:

Lives Lived Well

Phone Number: 1300 727 957 

Provides support for people in Townsville who are being impacted by alcohol or drugs or problems with mental health.  Free counselling.

Park Haven Medical Centre, First Floor, 5 Bayswater Road, Hyde Park.

Organisation Name:

Men’s Line

Phone Number: 1300 789 978

A phone and online counselling service for men with emotional health and relationship concerns.  Available to help anywhere and anytime.

Organisation Name:

NQ Domestic Violence Resource Service (NQDVRS)

Phone Number: 4721 2888

Phone and Face to Face Appointments

Providing services to clients over the phone – this includes safety planning and responding, police referrals, crisis responses, protection order supports, ongoing counselling.

Organisation Name:

Red Cross Homeless Housing Hub

Phone Number: 4795 2980

Red Cross Homestay Program: Open

Provides support to individuals and families at risk of homelessness to maintain housing, assistance with emergency accommodation and support to access long term sustainable housing.  

266 Ross River Road, Aitkenvale

Organisation Name:

Red Cross Homeless Housing Hub

Phone Number: 3333 8722

Street to Home Program and Home Stay – Face to Face and Phone Appointments

Accepting referrals. They support people who are sleeping rough or experiencing chronic homelessness in the Townsville area.

Organisation Name:

Relationships Australia

Phone Number: 1300 364 277

Family Support Service – Counselling available via phone/video/zoom sessions.

Organisation Name:

St John’s QLD

Phone Number: 1300 785 646

Residents being 65 and over or 50 and over if Aboriginal and/or Torres Strait Islander:

  • Community calls – free – can be made to people in their own homes or a residential facility.
  • Security calls and medical alarms offering supports and peace of mind for yourself, a relative or someone you know.
  • Community transport at a fixed $5 per trip for medical appointments, shopping and other vital trips and services – Townsville only.
  • Collect and deliver pre ordered shopping and meal pick up, socially distanced at a $5 rate with a friendly check-in.
  • Free collection and delivery of medical scripts – pharmacy and vet clinics.

Organisation Name:

Townsville Aboriginal & Islander Health Service (T.A.I.H.S)

Phone Number: 4759 4000

T.A.I.H.S is an Aboriginal and Islander Community Controlled Health Organisation committed to providing culturally appropriate health care that encompasses physical, social, emotional, cultural, spiritual and economic wellbeing. Transport available.

57-59 Gordon Street, Garbutt

Organisation Name:

Uniting Care Financial Counselling

Phone Number: 4775 9145

Financial Counselling available over the phone and face to face (if required). For referrals please call.