Emergency Assistance: 07 4774 0144

Emergency Relief

Organisation Name Phone Number Description of Service
Upper Ross ERF Food Collective 0428 657 229 MUST SMS between 9am and 11am Monday & Wednesday

Must be a fulltime resident of the Upper Ross.

Limited assistance with food parcels and vouchers available.

SMS with your name, address, phone number and number of children/adults in the household.

If you are eligible and vouchers are available, you will be allocated an appointment time to attend the centre to collect your food parcel/voucher.



(Adventist Development & Relief Agency Aust)

0401 945 937

FRIDAY MORNINGS @ 7:00am – 8:30am

Community Pantry – basic pantry items ONLY.  Please follow instructions once at the address.

Seventh Day Adventist Church – 127 Francis St, West End.

St Vincent De Paul Society

1800 846 643


Emergency Relief/Assistance.

Call the “HELPLINE” for assistance between 9am-12.30pm Monday-Friday.

Althea Project

Wee Care

4772 4499

MUST CALL – Phone Appointment Only – unable to deliver

Mon-Fri 9am-11am

Emergency 24-hour accommodation, relief care and emergency day care for children from birth to 11 years. They operate on a case by case basis and clients must have children in their care.

Althea’s Community Hub 

4772 2339


Limited assistance with food parcels and vouchers available – case by case basis.

Please call first between 8.30-4pm Monday-Friday, except Tues closes 2pm.

46-48 Morehead St, South Townsville.

Calvary Christian Church   Food Parcels available.  Care Line Available.

Please see Reception for contact.


(Northern Townsville Community Hub)

4751 6511 MUST CALL

Food Parcels available.

Please call first between 9am-3.30pm Monday-Friday.

52 Palm Drive, Deeragun.

The Salvation Army Financial Assistance

1300 371 288 Program helps families and single people in need of clothing, household items and furniture, as well as counselling.

Condon and Vincent = TUES 9.30am-12pm

Aitkenvale = WED & THUR 9.30am-1pm

(NB – the quietest time to call this number after 12 noon)

The Women’s Centre 4775 7555 Women and children Service only – 50 Patrick St, Aitkenvale

Access to computer, internet, telephones and support.

North Reach Baptist Church 4723 2371 Food Boxes – Thursday mornings from 9.30am to 11.00am

38 Canterbury Rd. Kirwan

No Appointment needed

Disaster Recovery Team 4433 8378 Provides support services to those either directly impacted by the floods (e.g. people flooded, displaced or traumatised by the event), as well as people indirectly affected (e.g. those who have or continue to, help and support others affected, small business owners, volunteers, educators).

Can also email – TSV-MH-Disaster-Recovery@health.qld.gov.au


4772 2686

4772 1450


MUST CALL – Phone Appointment Only

Assists with housing & support services for families with children who are either homeless or in a housing crisis.

Please find for an appointment and they will get back to you as soon as possible.

Monday-Friday 9.00am-4.30pm

Lives Lived Well

1300 727 957 

Provides support for people in Townsville who are being impacted by alcohol or drugs or problems with mental health.  Free counselling.

Park Haven Medical Centre, First Floor, 5 Bayswater Road, Hyde Park.

Men’s Line 1300 789 978 A phone and online counselling service for men with emotional health and relationship concerns.  Available to help anywhere and anytime.

NQ Domestic Violence Resource Service (NQDVRS)

4721 2888 Phone and Face to Face Appointments

Providing services to clients over the phone – this includes safety planning and responding, police referrals, crisis responses, protection order supports, ongoing counselling.

Red Cross Homeless Housing Hub  

4795 2980

Red Cross Homestay Program: Open

Provides support to individuals and families at risk of homelessness to maintain housing, assistance with emergency accommodation and support to access long term sustainable housing.  

266 Ross River Road, Aitkenvale

3333 8722

Street to Home Program and Home Stay – Face to Face and Phone Appointments

Accepting referrals. They support people who are sleeping rough or experiencing chronic homelessness in the Townsville area.

Relationships Australia 1300 364 277 Family Support Service – Counselling available via phone/video/zoom sessions.
St John’s QLD 1300 785 646 Residents being 65 and over or 50 and over if Aboriginal and/or Torres Strait Islander:

  • Community calls – free – can be made to people in their own homes or a residential facility.
  • Security calls and medical alarms offering supports and peace of mind for yourself, a relative or someone you know.
  • Community transport at a fixed $5 per trip for medical appointments, shopping and other vital trips and services – Townsville only.
  • Collect and deliver pre ordered shopping and meal pick up, socially distanced at a $5 rate with a friendly check-in.
  • Free collection and delivery of medical scripts – pharmacy and vet clinics.
Townsville Aboriginal & Islander Health Service (T.A.I.H.S) 4759 4000 T.A.I.H.S is an Aboriginal and Islander Community Controlled Health Organisation committed to providing culturally appropriate health care that encompasses physical, social, emotional, cultural, spiritual and economic wellbeing. Transport available.

57-59 Gordon Street, Garbutt

Uniting Care Financial Counselling

4775 9145 Financial Counselling available over the phone and face to face (if required). For referrals please call.