Emergency Relief
Organisation Name | Phone Number | Description of Service |
Upper Ross ERF Food Collective | 0428 657 229 | MUST SMS between 9am and 11am Monday & Wednesday
Must be a fulltime resident of the Upper Ross. Limited assistance with food parcels and vouchers available. SMS with your name, address, phone number and number of children/adults in the household. If you are eligible and vouchers are available, you will be allocated an appointment time to attend the centre to collect your food parcel/voucher. |
ADRA (Adventist Development & Relief Agency Aust) |
0401 945 937 |
FRIDAY MORNINGS @ 7:00am – 8:30am
Community Pantry – basic pantry items ONLY. Please follow instructions once at the address. Seventh Day Adventist Church – 127 Francis St, West End. |
St Vincent De Paul Society |
1800 846 643 (HELPLINE) |
Emergency Relief/Assistance.
Call the “HELPLINE” for assistance between 9am-12.30pm Monday-Friday. |
Althea Project |
Wee Care 4772 4499 |
MUST CALL – Phone Appointment Only – unable to deliver
Mon-Fri 9am-11am Emergency 24-hour accommodation, relief care and emergency day care for children from birth to 11 years. They operate on a case by case basis and clients must have children in their care. |
Althea’s Community Hub 4772 2339 |
MUST CALL
Limited assistance with food parcels and vouchers available – case by case basis. Please call first between 8.30-4pm Monday-Friday, except Tues closes 2pm. 46-48 Morehead St, South Townsville. |
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Calvary Christian Church | Food Parcels available. Care Line Available.
Please see Reception for contact. |
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NOTCH
(Northern Townsville Community Hub) |
4751 6511 | MUST CALL
Food Parcels available. Please call first between 9am-3.30pm Monday-Friday. 52 Palm Drive, Deeragun. |
The Salvation Army Financial Assistance |
1300 371 288 | Program helps families and single people in need of clothing, household items and furniture, as well as counselling.
Condon and Vincent = TUES 9.30am-12pm Aitkenvale = WED & THUR 9.30am-1pm (NB – the quietest time to call this number after 12 noon) |
The Women’s Centre | 4775 7555 | Women and children Service only – 50 Patrick St, Aitkenvale
Access to computer, internet, telephones and support. |
North Reach Baptist Church | 4723 2371 | Food Boxes – Thursday mornings from 9.30am to 11.00am
38 Canterbury Rd. Kirwan No Appointment needed |
Disaster Recovery Team | 4433 8378 | Provides support services to those either directly impacted by the floods (e.g. people flooded, displaced or traumatised by the event), as well as people indirectly affected (e.g. those who have or continue to, help and support others affected, small business owners, volunteers, educators).
Can also email – TSV-MH-Disaster-Recovery@health.qld.gov.au |
FEAT |
4772 2686 4772 1450 |
MUST HAVE CHILDREN IN CARE FULL TIME
MUST CALL – Phone Appointment Only Assists with housing & support services for families with children who are either homeless or in a housing crisis. Please find for an appointment and they will get back to you as soon as possible. Monday-Friday 9.00am-4.30pm |
Lives Lived Well |
1300 727 957 |
Provides support for people in Townsville who are being impacted by alcohol or drugs or problems with mental health. Free counselling.
Park Haven Medical Centre, First Floor, 5 Bayswater Road, Hyde Park. |
Men’s Line | 1300 789 978 | A phone and online counselling service for men with emotional health and relationship concerns. Available to help anywhere and anytime. |
NQ Domestic Violence Resource Service (NQDVRS) |
4721 2888 | Phone and Face to Face Appointments
Providing services to clients over the phone – this includes safety planning and responding, police referrals, crisis responses, protection order supports, ongoing counselling. |
Red Cross Homeless Housing Hub |
4795 2980 |
Red Cross Homestay Program: Open
Provides support to individuals and families at risk of homelessness to maintain housing, assistance with emergency accommodation and support to access long term sustainable housing. 266 Ross River Road, Aitkenvale |
3333 8722 |
Street to Home Program and Home Stay – Face to Face and Phone Appointments
Accepting referrals. They support people who are sleeping rough or experiencing chronic homelessness in the Townsville area. |
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Relationships Australia | 1300 364 277 | Family Support Service – Counselling available via phone/video/zoom sessions. |
St John’s QLD | 1300 785 646 | Residents being 65 and over or 50 and over if Aboriginal and/or Torres Strait Islander:
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Townsville Aboriginal & Islander Health Service (T.A.I.H.S) | 4759 4000 | T.A.I.H.S is an Aboriginal and Islander Community Controlled Health Organisation committed to providing culturally appropriate health care that encompasses physical, social, emotional, cultural, spiritual and economic wellbeing. Transport available.
57-59 Gordon Street, Garbutt |
Uniting Care Financial Counselling |
4775 9145 | Financial Counselling available over the phone and face to face (if required). For referrals please call. |